Frequently Asked Questions (FAQs)
1. What is Ropo Mart?
Ropo Mart is an online shopping destination based in India offering a wide variety of products including children's toys, educational games, kitchen essentials, home gardening tools, and more. We aim to provide quality, value, and a smooth shopping experience to customers across the country.
2. Are your products genuine?
Yes, we source all our products from trusted suppliers and manufacturers. We ensure that every item listed on our store meets quality standards and is safe for use, especially in the case of children’s toys and household items.
3. How do I place an order?
Simply browse our website www.ropomart.com, add your desired items to the cart, and proceed to checkout. You can follow the step-by-step instructions to complete your purchase securely.
4. What payment methods do you accept?
We accept all major payment methods including:
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Credit/Debit Cards
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UPI
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Net Banking
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Wallets (PhonePe, Google Pay, Paytm, etc.)
- Cash on Delivery (COD)
All payments are securely processed.
5. Do you offer Cash on Delivery (COD)?
Yes, we do offer Cash on Delivery on select products and locations. Availability will be shown at checkout.
6. How long does delivery take?
Delivery typically takes 3–7 business days, depending on your location. You’ll receive tracking details once your order has been shipped.
7. Do you charge for shipping?
We offer free shipping on most orders. For certain remote areas or low-value orders, a small shipping fee may apply—this will be displayed at checkout before payment.
8. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can go Track Shipment page on our website to check the live status of your shipment.
9. What is your return and refund policy?
We offer a 7-day return policy on eligible items. If the product is damaged, defective, or not as described, you can request a return or replacement.
Please read our full Return & Refund Policy for detailed information.
10. Can I cancel my order?
Yes, you can cancel your order before it is shipped. If your order has already been dispatched, please wait to receive it and then raise a return request if needed.
11. Is shopping on Ropo Mart safe?
Absolutely. Our website uses secure SSL encryption and trusted payment gateways to ensure your personal and payment information is completely protected.
12. Do you ship internationally?
Currently, we only deliver within India.
13. How can I contact customer support?
You can contact us at:
📧 Email: info@ropomart.com
🕘 Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (IST)
We usually respond within 24–48 business hours.
14. Where is Ropo Mart based?
We are proudly based in India, and we serve customers across all regions in the country.